"I'd like a McGangBang Burger please :D " -Leah

I live in Staten Island and I always had bad experience with McDonald’s. So in order to complete this assignment, I needed my friend to go to the McDonald’s with me. Even then, I was still afraid to order a ‘McGangBang Burger’ due to the crowd behind me, because they were bunch of High School students (all boys) making jokes about anything.    So scary.. :’(     So I decided to let them go before me and yes, that helped me to order myself a burger when there were fewer people but I had to encounter with a very angry manager, because one of the boys got into an argument with her!

             It was finally my turn to order and I said, “I’d like a McGangBang Burger and small Milkshake, please.” This girl at the counter said, “Excuse me?” So I repeated what I said very slowly as the look on her face changed from “CONFUSED” to “AMUSED.” As I tried to explain what McGangBang Burger is, she cut me off by saying, “ I know it. Hold on.” After which she asked another girl next to her to discuss what they can do with this special order. The other girl looked at my friend and me and laughed ,and then she went to the back to explain what the McGangBang burger is. Few seconds later, she came back with a smile saying “it will be ready soon.” After 2 minutes of awkward waiting, I got my burger and the receipt. I asked if I can get a sign on the receipt proving that I ordered McGangBang Burger. THIS IS THE MOMENT THAT WE'VE BEEN WAITING FOR!!!! My encounter with very angry manager. She came up to me and gave me the nastiest look and signed the receipt for me. I pulled out my camera and asked politely if it’s okay if I take a picture of my McGangBang Burger at the counter. That was when the manager exploded out of frustration. She stood right in front of me yelling, “EXCUSE ME- YOU CAN’T TAKE A PICTURE HERE. PLEASE LEAVE RIGHT NOW.” I asked again, “ Just ONE picture please! ONLY ONE picture of this BURGER!!!!!!!” We argued for few more minutes and finally after explaining that this was for my class, she allowed me to take a picture. The Burger came out as I requested (as you can see) and their service was very good until our ANGRY manager came out and yelled at me.

             If I was a management consultant to the McDonald’s I visited, I would rate them 5 out of 10. I would personally give 9 out of 10 for the employees at the counter, but just about 3 out of 10 for the manager. It seemed like all the other employees were communicating very effectively to handle the situation except the manager who was caught up with her personal issues. She lost her temper and acted unprofessionally in front of the customers. Those girls at the counter did not know how to handle “extra special” order, but they calmly responded to prepare this order. They were the ones who displayed true leadership more than anyone else!  If it wasn’t the manager, my experience at the McDonald’s could have been the best out of all!